crosslove
TERMS AND CONDITIONS
1. IDENTIFICATION DATA
This website www.crosslovestore.com is owned by:
CROSSLOVE
- CIF: [CIF PENDING]
- REGISTERED OFFICE: Camino de la Zarzuela 19, 1ºC, 28023 Madrid, Spain
- EMAIL: info@crosslovestore.com
2. OBJECT AND SCOPE OF APPLICATION
These General Terms and Conditions govern the distance selling relationship between CROSSLOVE and the user or customer, in accordance with current legislation, in particular:
- Law 7/1998, on General Terms and Conditions of Contract;
- General Law for the Defense of Consumers and Users; Regulation (EU) 2016/679 (GDPR);
- Organic Law 3/2018 (LOPDGDD);
- Law 7/1996 on the Regulation of Retail Trade;
- Law 34/2002 (LSSI-CE)
3. MODIFICATION OF THE CONDITIONS
CROSSLOVE reserves the right to modify these terms and conditions at any time without prior notice.
The applicable terms and conditions will be those in effect at the time of purchase.
CROSSLOVE may also establish specific terms and conditions for certain products or services.
4. PURPOSE OF THE WEBSITE
The purpose of this website is to market clothing, accessories and products related to the CROSSLOVE brand.
5. USER CAPACITY
The user declares:
- To be of legal age
- To have the legal capacity to enter into contracts
- To have read and accepted these terms and conditions
6. CONTRACT DURATION
The contractual relationship is linked to the delivery of the product, without prejudice to the right of withdrawal recognized by current regulations.
7. ONLINE DISPUTE RESOLUTION
The European Commission provides consumers with an online dispute resolution platform:
8. PURCHASE PROCESS
Users can purchase products through the online store by following the established procedure.
You can register as a user to facilitate future purchases.
During the purchase process, personal data will be requested and processed in accordance with the Privacy Policy.
9. DATA PROTECTION
The personal data provided during the purchase process will be incorporated into CROSSLOVE's processing system for the purpose of managing the purchase and any related actions.
Legal basis:
- Contract performance
- User consent
Data retention:
For the time necessary to comply with legal obligations. Users may exercise their rights by contacting: 📩 info@crosslovestore.com
10. USER ACCOUNT
The user must log in with their username and password.
They are responsible for:
- Maintaining the confidentiality of their credentials
- Using their account
They can modify their information and view their order history from their personal area.
1. ORDER CONFIRMATION
Once the purchase is complete, the user will receive a confirmation email.
If you do not receive it within 72 hours, please contact: 📩 gminayo@fundacioncrosslove.org
12. LANGUAGES
The website content may be available in several languages, including:
- Spanish
- English
13. DELIVERY AND BILLING
The user will receive the product at the indicated address, along with an invoice or proof of purchase.
PRODUCT CONDITIONS
1. OFFER AND AVAILABILITY
Products will be available while they remain listed on the website.
CrossLove reserves the right to:
- Modify products
- Change prices
- Remove items
In case of an obvious pricing error, the order may be canceled in accordance with current legislation.
2. PRODUCT CHARACTERISTICS
Products include:
- Photographs
- Description
- Basic features
The color shown on screen may vary and is not binding.
3. WARRANTY
All products are covered by a warranty in accordance with current regulations.
Customers can contact:
📩 gminayo@fundacioncrosslove.org
4. PRICES
All prices are expressed in euros (€) and include VAT.
5. SHIPPING COSTS
- Spain: €3.90
- Europe: €8.90
- International: €12
Free shipping in Spain for orders over €60.
6. PAYMENT METHODS
The user can pay by:
- Credit/Debit Card (Visa/Mastercard)
- PayPal
- Bizum
- Other available methods
Payments are processed through secure platforms (SSL).
Bank details are not stored on CROSSLOVE
7. SERVICE AVAILABILITY
Product availability may vary.
In case of stock shortage:
- The customer will be informed.
- An alternative or refund will be offered.
8. RETURNS
The customer may return the product within a maximum of 30 calendar days.
Conditions:
- Product in perfect condition
- With original tags
Return shipping costs are the responsibility of the customer (except in the case of a defect).
9. REFUNDS
Refunds will be issued:
- Using the same payment method
- Within a maximum of 30 days
10. Defective Products
In case of a defective product:
- Returns are free of charge
- A replacement or refund will be offered
11. COMPLAINTS
Users may submit complaints to:
📩 gminayo@fundacioncrosslove.org
LEGISLATION AND JURISDICTION
CROSSLOVE may take legal action in the event of misuse of the website.
The relationship between the user and the company is governed by Spanish law.
In case of dispute: The courts of the user's domicile (in Spain) will have jurisdiction.
SMS MARKETING
By accepting SMS marketing, the user consents to receive:
- Order notifications
- Abandoned cart reminders
- Promotional offers
The user may unsubscribe at any time via the link included in the messages.
CROSSLOVE does not charge for this service, although carrier charges may apply.
The data will be used exclusively for this purpose and will not be shared except with necessary suppliers.
PRIVACY POLICY
WEBSITE OWNER INFORMATION
CROSSLOVE
- Tax ID: [Tax ID PENDING]
- ADDRESS: Camino de la Zarzuela 19, 1ºC, 28023 Madrid, Spain
- EMAIL: info@crosslovestore.com
- MAIN PURPOSE: Sale of clothing and accessories
DATA PROTECTION
In accordance with current regulations regarding the protection of personal data, we inform you that your data will be incorporated into the processing system owned by CROSSLOVE, with Tax ID BXXXXXXXX and registered office at Camino de la Zarzuela 19, 1ºC, 28023 Madrid, Spain, and that its respective purposes, retention periods, and legal bases are detailed below.
For treatments that require it, we also inform you of the possibility of profiling and automated decision-making, as well as any possible international transfers and disclosures that CROSSLOVE may plan to make:
1. WEBSITE OPERATION
Purpose: To manage the data necessary for the proper functioning of the website
Retention period: Until consent is withdrawn
Legal basis: Consent of the data subject
Type of data: Identifying data
Transfers: Not planned
International transfers: Not planned
Profiling: Not planned
2. HANDLING INQUIRIES
Purpose: To respond to inquiries, requests, or communications
Retention period: As long as consent is maintained
Legal basis: Consent of the data subject
Type of data: Identifying data
Transfers: Not planned
International transfers: Not planned
Profiling: Not planned
3. COMPLIANCE WITH LEGAL OBLIGATIONS
Purpose: To manage legal and regulatory obligations
Retention period: Until the statute of limitations for any potential liabilities expires
Legal basis: Compliance with a legal obligation
Type of data: Identifying data
Transfers: Public administrations and bodies Competent authorities
International transfers: Not foreseen
Profiling: Not foreseen
4. COMMUNICATIONS AND MARKETING
Purpose: Sending commercial communications and newsletters
Retention period: As long as consent is maintained
Legal basis: Consent of the data subject
Type of data: Identification data
Transfers: Not foreseen
International transfers: Not foreseen
Profiling: Not foreseen
5. PURCHASE MANAGEMENT
Purpose: To manage the purchase, delivery, returns, and after-sales service
Retention period: For the time necessary to manage the contractual relationship
Legal basis: Performance of a contract
Type of data: Identification data
Transfers:
Tax Agency
Banking entities
Competent public administrations
International transfers: Not foreseen
Profiling: Not foreseen
6. ADMINISTRATIVE AND ACCOUNTING MANAGEMENT
Purpose: Invoicing, accounting, and compliance with legal obligations
Retention period Retention:
- 5 years (tax regulations)
- 10 years (tax documentation)
Legal basis: Compliance with a legal obligation
Data type: Identifying data
Transfers: Public bodies
International transfers: Not foreseen
Profiling: Not foreseen
DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.
YOUR RIGHTS
If you are a European resident, you have the right to access the personal information we hold about you and to request that your personal information be corrected, updated, or deleted. If you wish to exercise this right, please contact us using the contact information below.
Additionally, if you are a European resident, please note that we are processing your information to fulfill contracts we might have with you (for example, if you place an order through the Site) or to pursue our legitimate business interests listed above. Please also note that your information will be transferred outside of Europe, including to Canada and the United States.
DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.
CHANGES
We may update this privacy policy periodically to reflect, for example, changes in our practices or for other operational, legal, or regulatory reasons.
CONTACT US
For more information about our privacy practices, if you have any questions, or if you would like to file a complaint, please contact us by email at info@crosslove.es.
USER RIGHTS
Users may exercise the following rights:
- Access
- Rectification
- Erasure
- Restriction of processing
- Data portability
- Objection
Users may also withdraw their consent at any time.
How to exercise your rights?
Users may exercise their rights by sending an email to:
📩 info@crosslovestore.com
In the subject line, please write: “EXERCISE OF RIGHTS” and attach:
- Full name
- Copy of ID
- Right you wish to exercise
- Address for notification purposes
The request must be sent by a method that allows proof of receipt.
COMPLAINTS
Users have the right to file a complaint with the Spanish Data Protection Agency (www.aepd.es) if they believe their data has not been processed in accordance with the regulations.
DATA SECURITY
CROSSLOVE is committed to adopting the necessary technical and organizational measures to guarantee the security, integrity, and confidentiality of personal data, according to the level of risk.
SOCIAL MEDIA PRIVACY POLICY
CROSSLOVE informs you that it maintains profiles on social media for the purpose of promoting its products and services.
By following or interacting with these profiles, the user accepts the processing of the public data available on their profile.
Use of Data on Social Media
CROSSLOVE may:
- Access public information on the profile
- Publish content on the user's profile (if the network allows it)
- Send direct messages
- Manage interactions
This data is not incorporated into external databases.
User Rights
Users may exercise their rights under the GDPR, bearing in mind that:
- Some actions will depend on the social network settings.
- Users can manage their privacy directly on the platform.
Posts
Users are responsible for the content they post.
The following are prohibited:
- Illegal, offensive, or copyright-infringing content.
- Content that infringes intellectual property rights.
CROSSLOVE may remove content and block users.
Contests and Promotions
CROSSLOVE may hold contests or promotions, always complying with applicable regulations.
Social networks do not sponsor or manage these activities.
Advertising
CROSSLOVE may use social networks to promote its products.
Any data processing for commercial purposes will be carried out in accordance with the GDPR and the LSSI (Spanish Law on Information Society Services and Electronic Commerce).
PAYMENTS (e.g., KLARNA)
To offer certain payment methods, CROSSLOVE may share personal data with providers such as Klarna during the purchase process.
This data will be processed in accordance with their own privacy policies.
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