You have 30 calendar days from receipt of the order to exercise your right of withdrawal.

Returns or exchanges must be processed by emailing info@crosslovestore.com with the subject line “RETURN”.

To do this, you will usually only need your order number and email address. In case of an error or issue, you can write to us at info@crosslove.es.

Once we receive the item at our warehouse, we will examine it and notify you by email whether the return or exchange is approved, taking into account the established timeframe and the condition of the product.

For these purposes, please note the following:

• The product must be returned in the same condition and form in which it was received.
• You must have used the product reasonably while in your possession.

For hygiene and health protection reasons, we may refuse certain returns and/or refunds.

We reserve the right to accept or refuse returns of products that are in poor condition, stained, damaged, or that do not belong in our online store.

The amounts paid will be refunded using the same payment method used by the customer. However, the actual credit to the account or card will always depend on the corresponding bank.

The refund will not include shipping costs. Furthermore, CROSSLOVE will not cover the costs associated with the logistics of the return shipment and will only process the items expressly indicated by the customer in their return or exchange request.

The refund period will be up to 30 days from receipt of the withdrawal request, provided that the conditions of this policy are met.

The customer will bear the costs of return shipping when exercising the right of withdrawal, unless otherwise indicated or there is a defect in the product.

Returns will not be accepted for products that have already been exchanged, unless otherwise stipulated by applicable law.

RETURNS OF MULTIPLE ORDERS

If you have purchased multiple orders, each order must be processed individually using its associated order number. If you wish to return or exchange two or more separate orders, you must process them separately.

Once you have requested a return, you will receive the corresponding label or instructions via email, if applicable.

CROSSLOVE will not refund shipping costs or return handling fees, except in cases of defective products or errors attributable to CROSSLOVE.

RETURNS OF DEFECTIVE PRODUCTS

If the product you received is not in good condition due to reasons beyond your control, we offer you the option of requesting a replacement with a product in perfect condition or, if applicable, a refund.

You can request a replacement or report the issue through our contact form or by writing to info@crosslovestore.com

Returns due to defective or damaged products will not be considered an exercise of the right of withdrawal.

When a replacement or return is due to a product defect, CROSSLOVE will cover the shipping costs for both the defective product and the replacement. However, for international shipments, the buyer may be responsible for any applicable duties or customs fees associated with importing the new product.